Privacy Policy

Effective Date: July 3, 2025

City of Assets Pty Ltd (ABN 96 672 027 664) (“City of Assets”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth).

This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website or engage our services.

  1. What Information We Collect

We may collect and hold the following types of personal information:

  • Name, email address, phone number and business contact details
  • Organisation name and job title
  • Website usage data via cookies and analytics tools
  • Any personal information you provide via contact forms, email, or other communications

We do not collect sensitive personal information unless legally required or with your explicit consent.

  1. How We Collect Information

We collect personal information in the following ways:

  • When you contact us via our website, email, or phone
  • When you sign up to receive updates, newsletters, or services
  • Through cookies and analytics tools used on our website (e.g. Google Analytics)
  1. Why We Collect Your Information

We collect, use and disclose personal information for purposes such as:

  • Responding to enquiries and providing professional services
  • Managing client relationships and service delivery
  • Improving website performance and user experience
  • Sending occasional updates or newsletters (you can opt out at any time)
  • Meeting our legal and regulatory obligations

We only collect and use personal information where it is reasonably necessary for our business functions or activities, or where required by law.

  1. Disclosure of Personal Information

We will not sell, rent or trade your personal information. We may disclose personal information:

  • To our employees, consultants or trusted third parties who assist in delivering our services
  • When required by law or to protect our rights
  • To service providers located in Australia where we ensure appropriate data handling and security safeguards are in place.
  1. Data Security

We take reasonable steps to protect the security of your personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.

We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  1. Access, Correction, and Complaints

You may request access to your personal information or request correction of any information we hold about you by contacting us (see below). We will respond to your request within a reasonable timeframe.

If you have any concerns or complaints about how we handle your personal information, please contact us using the details provided below. We will investigate and respond to your complaint within 30 days. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

  1. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

We encourage you to review this policy periodically to stay informed about how we are protecting your information.

  1. Contact Us

For any questions about this policy or to make a complaint or request, please contact:

City of Assets Pty Ltd

L27, 101 Collins Street Melbourne VIC 3000

PO Box 614, Doncaster VIC 3108

Email: info@cityofassets.com.au

Phone: 03 9653 7441