Our Clients

At City of Assets, we partner with asset-owning organisations—councils, utilities, state agencies, and education providers—to build capability and deliver meaningful, lasting outcomes. Since our launch in September 2023, we’ve worked with 17 clients across more than 20 projects, supporting everything from system reviews and procurement to implementation and market analysis.

As a boutique, vendor-agnostic asset management practice, we exist to make a difference, one project, one process, one partnership at a time. To us, “City” represents more than just local government, it’s any organisation striving to improve how assets are managed for the benefit of their communities.

We treat our clients' challenges as our own. We listen, we support, and we help pave the way forward with honesty, empathy, and purpose.

Parks Victoria
Maroondah City Council
William Angliss Institute
East Gippsland Water
City of Mount Gambier
Central Goldfields Shire Council
Moonee Valley City Council
Banyule City Council
Buloke Shire Council
Swan Hill Rural City Council
Gannawarra Shire Council
City of Cairns
City of Parramatta
City of Mandurah
Gympie Regional Council
Midcoast Council

Parks Victoria is the state authority responsible for managing Victoria’s extensive network of parks, reserves, waterways, and marine areas. The organisation protects natural and cultural heritage while facilitating recreational opportunities and promoting community connection to nature. Parks Victoria works in partnership with Traditional Owners and other stakeholders to ensure the long-term sustainability of Victoria’s public lands.

Projects

Fun Fact

Parks Victoria manages over 4 million hectares of land, encompassing approximately 18% of Victoria’s landmass and 70% of its coastline, including iconic sites like Wilsons Promontory and the Dandenong Ranges

Decision Modelling System Options

City of Assets supported Parks Victoria in assessing decision support and renewal modelling tools to strengthen evidence-based asset lifecycle planning. Through stakeholder workshops, data reviews, and market analysis, we identified tools capable of supporting scenario modelling, funding optimisation, and long-term investment planning. The project delivered three tailored next-step options and five vendor solutions—each evaluated against functional, technical, and architectural criteria—to help future-proof Parks Victoria’s strategic decision-making capability.

Maroondah City Council serves a vibrant and growing community in Melbourne’s eastern suburbs, including key centres like Ringwood and Croydon. The council is committed to delivering high-quality services, fostering sustainable growth, and enhancing quality of life through innovative urban planning and community engagement. Maroondah balances modern development with the protection of its natural environment and heritage.

Projects

Fun Fact

Maroondah City Council plants approximately 30,000 trees and shrubs annually. Combined with existing vegetation, the city boasts over 500,000 trees, contributing to its lush green environment and biodiversity.

Business Process Mapping for EAM Readiness (Round 1)

City of Assets supported Maroondah City Council in mapping 9 interconnected business processes that underpin proactive asset inspections, maintenance, and customer service delivery. These included playgrounds, drainage, and engineering investigations, as well as field operations. The project laid the groundwork for the Council’s transition to the ERP platform by documenting current workflows, identifying process gaps, and recommending future-state improvements. This work is a critical step toward unified, data-driven asset management that enhances service delivery, operational efficiency, and long-term planning outcomes.

Business Process Mapping – Round 2

Following the success of Round 1, City of Assets led a second round of business process mapping for Maroondah City Council, uncovering and documenting 9 additional processes that had previously gone undefined. This work expanded the Asset Management lens across the organisation and provided greater clarity on operational touchpoints. The project strengthened the foundation for the Council’s future EAM implementation by aligning workflows, identifying integration opportunities, and supporting a more holistic, data-driven asset management approach.

William Angliss Institute is Australia’s premier specialist training provider for the foods, tourism, hospitality, and events industries. With campuses in Melbourne, Sydney, and Singapore, the Institute offers a range of vocational and higher education programs, including certificates, diplomas, and degrees. Renowned for its strong industry connections and commitment to educational excellence, William Angliss Institute equips students with practical skills and knowledge to thrive in dynamic service sectors.

Projects

Fun Fact

Established in 1940, William Angliss Institute has grown to become the largest specialist provider of food, tourism, hospitality, and events training in the Southern Hemisphere, delivering education to over 22,000 students annually across its campuses and international partners.

Enterprise Asset Management Improvement

City of Assets supported William Angliss Institute in enhancing its use of their EAM system to achieve a complete, 360-degree view of asset lifecycles. Phase 1 involved stakeholder workshops to assess current practices, review system configuration, and define a future-state aligned with AMAF and strategic goals. Recommendations for Phases 2 and 3 were delivered to guide improvements, streamline processes, and strengthen integration with finance. The initiative sets the foundation for a unified asset management approach and improved compliance across the organisation.

East Gippsland Water (EGW) is a Victorian Government-owned water corporation serving a vast region of 21,000 square kilometres in eastern Victoria. It provides essential water, wastewater, and recycled water services to approximately 49,000 residents across diverse communities. Committed to sustainability and community engagement, EGW plays a pivotal role in managing water resources in one of Australia’s most ecologically diverse regions.

Projects

Fun Fact

East Gippsland Water’s service area includes the internationally renowned Gippsland Lakes — the largest inland network of lakes in Australia — providing vital habitat for birds and aquatic species and a key tourism attraction for the region.

EAM Platform Market Survey

City of Assets supported East Gippsland Water in identifying suitable Enterprise Asset Management (EAM) systems as part of their broader digital transformation journey. Through stakeholder workshops, current system reviews, and vendor consultations, we conducted a comprehensive market survey to evaluate EAM platforms against 42 criteria. The outcome was a tailored shortlist of five viable product options aligned with EGW’s future needs—setting the stage for improved integration, field mobility, and asset lifecycle management.

EAM Vendor Proposal Review

City of Assets supported East Gippsland Water in identifying suitable Enterprise Asset Management (EAM) systems as part of their broader digital transformation journey. Through stakeholder workshops, current system reviews, and vendor consultations, we conducted a comprehensive market survey to evaluate EAM platforms against 42 criteria. The outcome was a tailored shortlist of five viable product options aligned with EGW’s future needs—setting the stage for improved integration, field mobility, and asset lifecycle management.

Stores & Inventory Management Review

City of Assets, in partnership with Enzen Consulting, supported East Gippsland Water in reviewing and redesigning its Stores and Inventory Management (SIMS) processes as part of a broader transition to a new ERP platform. Through current-state analysis, stakeholder workshops, site visits, and best-practice benchmarking, the project identified key gaps in process, system integration, and governance. A phased roadmap was developed to uplift SIMS capability—enabling accurate stock visibility, improved accountability, and streamlined workflows across depots. The outcome: a clear path to modernised, sustainable inventory management aligned with EGW’s operational and regulatory needs.

The City of Mount Gambier is South Australia’s second-largest city and a major regional centre on the Limestone Coast. Serving a population of over 26,000 residents, the council is committed to enhancing community well-being through quality services, sustainable development, and effective management of natural and built assets. The city is renowned for its volcanic landscapes, including the iconic Blue Lake, and rich cultural heritage.

Projects

Fun Fact

Established in 1940, William Angliss Institute has grown to become the largest specialist provider of food, tourism, hospitality, and events training in the Southern Hemisphere, delivering education to over 22,000 students annually across its campuses and international partners.

System, Process & Data Review

City of Assets provided short-term asset management support to the City of Mount Gambier, addressing key system, process, and knowledge gaps to align with the Council’s Annual Business Plan and Long-Term Financial Plan. The engagement focused on infrastructure, buildings, open space, and other core asset classes—delivering improvements across asset registers, data standards, hierarchy structures, and AMP processes. The project also introduced best-practice frameworks and explored future capabilities including IoT, AI, and predictive analytics to help strengthen decision-making and long-term sustainability.

Central Goldfields Shire Council serves a diverse community across central Victoria, including Maryborough and surrounding towns. Covering 1,533 square kilometres, the Council is committed to quality services, sustainable development, and preserving the region’s rich heritage while fostering community well-being.

Projects

Fun Fact

The Shire of Central Goldfields is steeped in gold rush history, with Maryborough once eyed as Victoria’s potential capital. Today, the region proudly celebrates its heritage through historic architecture and vibrant festivals.

System, Process & Data Review

City of Assets partnered with Central Goldfields Shire Council to assess and enhance its Enterprise Asset Management (EAM) capabilities. Through stakeholder workshops and system analysis, we identified key gaps in functionality, integration, and data reliability. The project delivered a clear roadmap—recommending either optimisation of the current system or transition to a new solution. This work sets the foundation for improved asset data integrity, operational efficiency, and long-term asset management maturity across the organisation.​

Asset Management System Implementation

City of Assets is supporting Central Goldfields Shire Council in the implementation of a new Maintenance Management System (MMS)—a foundational step toward a modern Enterprise Asset Management System (EAMS). In partnership with CT Management, we are leading the development of business requirements, preparing Expression of Interest and tender documentation, and providing expert support throughout the procurement process. This initiative will enable more efficient, compliant, and sustainable asset management practices across the organisation.

Moonee Valley City Council serves a vibrant and diverse community in Melbourne’s inner north-west, encompassing suburbs like Moonee Ponds, Essendon, and Ascot Vale. The council is committed to delivering high-quality services, sustainable development, and fostering community well-being through strategic planning and engagement. With a focus on innovation and inclusivity, Moonee Valley aims to create a thriving and connected municipality for current and future generations.

Projects

Fun Fact

Moonee Valley City Council manages approximately $1.24 billion worth of infrastructure assets, ranging from significant structures such as roads and buildings to park furniture and play equipment. These assets are fundamental to supporting the services provided to the community. 

GIS & Asset Management Review

City of Assets supported Moonee Valley City Council in reviewing its GIS and Asset Management functions following recent departmental realignments. The project focused on clarifying system architecture, mapping current responsibilities, and identifying opportunities to reassign roles for improved efficiency. Through stakeholder interviews and system analysis, we provided clear recommendations to align people, systems, and processes—enhancing the Council’s ability to leverage spatial and asset data for strategic planning and service delivery.

Banyule City Council serves Melbourne’s north-eastern suburbs, including Ivanhoe, Heidelberg, and Greensborough. The Council is dedicated to delivering high-quality services, sustainable development, and enhancing community wellbeing while protecting the area’s rich natural environment and heritage.

Projects

Fun Fact

Banyule City Council takes its name from an Indigenous word meaning “hill” or “high ground”, reflecting the area’s natural topography along the Yarra River.

Asset Management System Review

City of Assets, in collaboration with CT Management and Inlet Infrastructure, supported Banyule City Council in reviewing its existing asset management systems to chart a clear path toward modernisation. The review addressed key challenges such as fragmented systems, inconsistent data, and lack of integration. Through stakeholder workshops and a structured options analysis, we delivered practical recommendations for system consolidation, strengthened governance, and compliance with the Local Government Act 2020. The Council is progressed to Phase 2, focused on procuring and implementing a fit-for-purpose Enterprise Asset Management (EAM) solution.

Tree AM System | User Requirements

City of Assets worked with Banyule City Council to develop detailed user requirements for a new Tree Asset Management System (TAMS), supporting the Council’s Urban Forest Strategy. Through stakeholder workshops and targeted analysis, we captured functional and non-functional requirements covering data management, system integration, contractor access, and future AI applications. The final specification is designed for use in a competitive tender process and will enable Banyule to implement a modern, purpose-built TAMS that improves tree care, resource allocation, public safety, and community engagement.

Buloke Shire Council serves a rural community across north-western Victoria, covering towns such as Birchip, Charlton, Donald, Sea Lake, and Wycheproof. The Council is committed to delivering quality services, supporting agricultural industries, and fostering a connected and resilient community across its expansive 8,000 square kilometre area.

Projects

Fun Fact

Buloke Shire is named after the native Buloke tree and encompasses Lake Buloke, one of Victoria’s largest ephemeral lakes — an important habitat for migratory birds and a key environmental feature of the region.

Total AMIS Procurement Support

In partnership with CT Management, City of Assets supported three Victorian councils—Gannawarra, Swan Hill, and Buloke—in a collaborative procurement of a new Asset Management Information System (AMIS), funded through the Rural Council Transformation Program (RCTP). Together, we led stakeholder workshops, captured detailed requirements, and developed tender specifications to support full lifecycle asset management. The project focused on aligning diverse systems, improving maturity, and streamlining service delivery. By leveraging shared goals and joint funding, this initiative laid the groundwork for modern, efficient, and sustainable asset management across rural communities.

Swan Hill Rural City Council serves a diverse community across north-western Victoria, covering the Swan Hill township and a range of rural areas along the Murray River. The Council supports a thriving agricultural sector and promotes sustainable development, delivering essential services across a region known for its natural beauty, cultural heritage, and strong community spirit.

Projects

Fun Fact

Swan Hill is famous for its giant Murray cod sculpture, a 15-metre-long tribute to the region’s iconic river fish — a popular photo spot and a symbol of the local fishing culture.

Total AMIS Procurement Support

In partnership with CT Management, City of Assets supported three Victorian councils—Gannawarra, Swan Hill, and Buloke—in a collaborative procurement of a new Asset Management Information System (AMIS), funded through the Rural Council Transformation Program (RCTP). Together, we led stakeholder workshops, captured detailed requirements, and developed tender specifications to support full lifecycle asset management. The project focused on aligning diverse systems, improving maturity, and streamlining service delivery. By leveraging shared goals and joint funding, this initiative laid the groundwork for modern, efficient, and sustainable asset management across rural communities.

Gannawarra Shire Council serves a rural community in north-central Victoria, covering the towns of Kerang, Cohuna, Koondrook, and surrounding districts. The region is known for its strong agricultural base, thriving wetlands, and picturesque Murray River frontage. The Council is committed to delivering quality services, fostering sustainable growth, and supporting the health and well-being of its diverse rural communities.

Projects

Fun Fact

Gannawarra Shire is home to Gunbower Island, the largest inland island in Australia — a significant wetland ecosystem that supports rich biodiversity and offers popular canoeing and nature experiences.

Total AMIS Procurement Support

In partnership with CT Management, City of Assets supported three Victorian councils—Gannawarra, Swan Hill, and Buloke—in a collaborative procurement of a new Asset Management Information System (AMIS), funded through the Rural Council Transformation Program (RCTP). Together, we led stakeholder workshops, captured detailed requirements, and developed tender specifications to support full lifecycle asset management. The project focused on aligning diverse systems, improving maturity, and streamlining service delivery. By leveraging shared goals and joint funding, this initiative laid the groundwork for modern, efficient, and sustainable asset management across rural communities.

Cairns Regional Council serves a diverse community in Far North Queensland, encompassing the city of Cairns and surrounding areas. The Council is committed to delivering high-quality services, sustainable development, and preserving the unique natural environment of the region. With a focus on community engagement and strategic planning, Cairns Regional Council aims to enhance the well-being and prosperity of its residents. (cairns.qld.gov.au)

Projects

Fun Fact

Cairns is the gateway to two World Heritage-listed natural wonders: the Great Barrier Reef and the Wet Tropics Rainforest. This unique positioning makes it a hub for biodiversity and eco-tourism. 

EAM UAT & Go-Live Support

City of Assets provided remote user acceptance testing (UAT) and go-live support for Cairns Regional Council’s new Enterprise Asset Management (EAM) system, as part of a broader digital transformation. Working across six ERP environments, we assisted with data validation, workflow testing, issue resolution, and user support—leveraging tools like JIRA and SPIRA. Over 20 critical tickets were resolved, covering areas such as asset capitalisation, depreciation reporting, timesheet costing, and operational checklists—ensuring a smooth and confident transition to the new system.

The City of Mandurah is the largest regional city in Western Australia, located about 72 kilometres south of Perth. With its stunning waterways, coastal lifestyle, and vibrant community, Mandurah is one of the state’s fastest-growing areas. The Council is focused on delivering sustainable urban growth, protecting natural assets, and providing high-quality services to its diverse population.

Projects

Fun Fact

Mandurah’s Peel-Harvey Estuary is twice the size of Sydney Harbour and a vital wetland supporting dolphins, crabs, and over 100 species of birds.

Strategic Asset Management (SAM) Support

City of Assets provided remote support to the City of Mandurah during the final stages of its Strategic Asset Management (SAM) module implementation. The project focused on migrating SAM data into the production environment following UAT sign-off and change freeze. In addition to data migration, we assisted with decision modelling and addressed strategic asset management queries during the soft go-live phase. Our support helped ensure a smooth transition and prepared the Council for a full SAM go-live—strengthening long-term asset planning and performance management.

Parramatta and surrounding suburbs. As a major urban centre, the Council is committed to delivering high-quality services, sustainable development, and fostering cultural and economic growth. With a focus on strategic planning and community engagement, City of Parramatta Council aims to enhance the well-being and prosperity of its diverse population.

Projects

Fun Fact

PHIVE, at 5 Parramatta Square, is a striking community and civic hub featuring a bold red-orange roof. Designed by architect Manuelle Gautrand, it houses a library, tech labs, studios, and meeting spaces — a showcase of Parramatta’s commitment to innovation.

EAM Data Migration Support

City of Assets provided remote support to the City of Parramatta during its digital transformation, assisting with the migration of asset management data into a new ERP system. We worked closely with the internal team to validate assumptions, guide planning decisions, and support data mapping and migration tasks. Using tools such as ETL processes, SQL Server, and Excel-based field mapping, we ensured accurate and efficient transfer of asset registers, attributes, and accounting data—helping set the foundation for a reliable and integrated asset management solution.

Gympie Regional Council serves a growing community in South East Queensland, covering the city of Gympie and a range of rural towns across 6,897 square kilometres. The region is known for its gold mining heritage, agricultural strength, and proximity to the Sunshine Coast. The Council is committed to delivering quality services, sustainable development, and enhancing the quality of life for its diverse population.

Projects

Fun Fact

Gympie is known as “the town that saved Queensland” — its 1867 gold rush helped rescue the state from bankruptcy.

ERP Configuration Support

City of Assets provided remote configuration support to Gympie Regional Council as part of its ERP/EAM implementation, with a focus on developing a new Fuel Statement Processing system. This solution enables the automated validation of fuel transactions from multiple providers and generates accounts payable invoices linked to fleet assets. By leveraging modules such as asset registers, BPA, ETL, and analytics, the project streamlined fuel cost tracking and improved data accuracy—supporting better fleet management across the Council’s large regional area.

MidCoast Council serves a diverse community across the Mid North Coast region of New South Wales, encompassing towns such as Taree, Forster, and Gloucester. Covering an area of over 10,000 square kilometres, the Council is dedicated to delivering quality services, sustainable development, and preserving the unique environmental and cultural heritage of the region. With a focus on community engagement and strategic planning.

Projects

Fun Fact

MidCoast Council’s jurisdiction includes the Barrington Tops National Park, part of the Gondwana Rainforests of Australia World Heritage Area, known for its ancient forests and diverse wildlife.

ERP Implementation Support

City of Assets supported MidCoast Council in configuring its ERP/EAM system to improve road maintenance processes following legal reviews and risk-related claims. Using a risk-based approach, we implemented logic to calculate Road Risk Ratings (RRR), response times, and criticality for work orders based on footpath defects and road hierarchy. These enhancements, enabled through system scripting and automation, align with Council’s legal obligations and strategic asset management requirements—ensuring more accountable, compliant, and efficient infrastructure maintenance.